FAQ
Find answers to our most frequently asked questions.
Collapsible content
What is Zodi Academy’s mission?
Zodi Academy aims to inspire conscious living through sustainable fashion. We create versatile, high-performance apparel using eco-friendly materials, helping reduce waste while promoting ethical manufacturing.
Are your products ethically made?
Yes, all our apparel is made in facilities that follow strict ethical guidelines, ensuring fair wages, safe working conditions, and responsible sourcing throughout the production process.
What makes Zodi Academy different from other brands?
Unlike fast fashion brands, we focus on long-lasting, sustainable quality. Our mission blends purpose and performance to give you ethically-made clothing that doesn’t sacrifice comfort or style.
What are your standard shipping times?
Orders are typically delivered within 2–7 business days. For limited edition items or high-demand periods, shipping may take up to 10 business days. You’ll receive tracking details upon dispatch.
Do you ship internationally?
Yes, we offer international shipping. Delivery times and rates vary based on destination and will be calculated at checkout.
Can I track my order?
Absolutely. Once your order is shipped, you’ll receive an email with a tracking number so you can monitor its journey to your doorstep.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Email us to initiate a return.
How do I initiate a return or exchange?
Simply email woodslionel@gmail.com with your order number, reason for return, and whether you prefer a refund or exchange. Our team will guide you through the process.
Are there any non-returnable items?
Yes, final sale items, gift cards, and used products are not eligible for return. Items must be in their original, unused condition.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method.